Exchanges / Returns
Thank you for purchasing from MALA handworks.
I want you to have a good experience in my shop. Satisfaction guaranteed - I am pleased to exchange, cancel or refund.
If you have any issue with your order:
Contact me within 7 days of receiving
Return item back to me within 30 days of receiving
Request a cancellation before item has shipped
Return Item Condition
To be eligible for a return, your item must be in the same condition that you received it: unworn / unused.
To exchange or return, please contact me at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact me if the item is defective, damaged, or if you receive the wrong item, or any concern you have, so that I can review and make it right.
The fastest way to ensure you get what you want is to return the item you ordered and make a separate purchase for the exchange item.
The new purchase / exchange item will ship same or next business day and the returned item will be refunded promptly upon receipt.
Otherwise I will ship the exchange item promptly upon receipt of the returned item.
When we receive your return and it is in original condition (and why wouldn't it be!); you’ll be promptly notified and refunded by your original payment method.
I want you to have a good experience in my shop. Just let me know if I can help you find an item, solve a problem, or talk about handmade clothes!